bd330 Privacy Policy
How This Policy Works
From the moment you create an account on bd330 to every transaction you make, we process certain specific information. This page explains the entire process in straightforward English — what data is collected, why it is collected, how long it is kept, and what control you have over it.
This policy applies to our website, Android app, and all related services. By using our services, you are considered to have read and accepted this policy.
Information We Collect
See the table below for the types of information we collect and when each type is gathered.
| Type of Information | When Collected | Examples |
|---|---|---|
| Identity Information | During registration | Full name, date of birth, NID/passport number |
| Contact Information | During registration and when details are updated | Mobile Number |
| Financial Information | During deposits and withdrawals | bKash/Nagad account number, transaction reference |
| Device & Network Information | Automatically during each session | IP address, browser version, device model |
| Gaming Activity | Continuously while playing | Bet amounts, session duration, preferred games |
| Support Conversations | When you contact us via live chat | Chat logs, complaint details |
Why We Use Your Information
Collected information is used only for the purposes listed below. It is never sold to advertisers or shared with third parties for any commercial reason.
- Account Management: Completing registration, verifying login, and keeping your account running smoothly.
- Transaction Processing: Handling everything accurately — from a minimum deposit of ৳250 to daily withdrawals of up to ৳50,000.
- Responsible Gaming Monitoring: Detecting unusual gaming patterns and offering support to players when needed.
- Fraud Prevention: Identifying multiple accounts from the same device or IP address and blocking unauthorised transactions.
- Support Improvement: Reviewing conversations to maintain the quality of our 24/7 live chat service.
- Service Development: Analysing which games are played most and identifying areas that need improvement.
Data Retention Period
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Profile | 5 years after account closure | Legal and financial auditing |
| Transaction Records | 7 years after completion | Compliance with financial regulations |
| Game Activity Logs | 2 years after the last session | Responsible gaming analysis |
| Support Chat Logs | 1 year after the conversation | Service quality improvement |
| IP & Device Logs | 90 days | Security monitoring |
Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified from it.
Security Measures: How bd330 Keeps Your Data Safe
We use multiple layers of technology to protect your data. If one layer fails, the next one remains active.
- SSL/TLS Encryption: Every connection on the site and app runs over HTTPS, so data cannot be read while in transit.
- Database Encryption: Sensitive stored data is encrypted to the AES-256 standard.
- Access Control: Only authorised staff with specific responsibilities can access particular data.
- Auto Logout: Your account logs out automatically after a set period of inactivity.
Your Rights
You can submit any of the requests below at any time. We usually respond within 6 working hours.
- ১ Request to view your data: You can ask for a summary of what information we hold about you.
- ২ Correction of incorrect data: If any information is wrong, let our support team know and we will verify and fix it.
- ৩ Request to delete your data: If you close your account, you can request deletion of your data. Some information may need to be retained due to legal obligations.
- ৪ Request to restrict processing: In certain situations, you can object to specific uses of your data.
- ৫ Object to automated decisions: If an automated system makes a decision about your account (such as a restriction), you can request a manual review by our team.
Cookies & Session Tracking
Our site and app use cookies and similar technologies. These fall into three main types.
| Cookie Type | Purpose | Can It Be Disabled? |
|---|---|---|
| Essential Cookies | Keeping you logged in, security tokens | No — the site cannot function without these |
| Functional Cookies | Remembering language preference and your last game | Yes — your preferences won't be saved if disabled |
| Analytics Cookies | Monitoring site performance, identifying errors | Yes — disable from your browser settings |
On the Android app (version 3.0.6), app-level session tokens are used instead of cookies. These tokens are stored in your phone's secure storage.
Our Position on Minors
bd330 services are for users aged 18 and above only. Date of birth is verified at the time of registration. If we confirm that a user is underage, the account is immediately closed and all collected data is deleted.
If a parent or guardian suspects their child is using this site, please contact our support team right away.
When the Policy Changes
When significant changes are made to the Privacy Policy, we send an SMS to the mobile number registered on the account and show an in-app notice after login. For minor editorial changes, only the "Last Updated" date at the top of this page is updated.
If you continue using our services after any changes, you will be considered to have accepted the updated policy.
How to Contact Support
For any privacy-related questions or requests, reach out to our 24/7 live chat support. Please mention the type of request (view / correct / delete data) and your registered mobile number in the chat.