bd330 FAQ

Everything you need to know about accounts, deposits, withdrawals, bonuses, and technical issues — all in one place.

Most Frequently Asked Questions at bd330

Account & Registration

What do I need to open an account?
You just need an active mobile number and a bKash, Nagad, or Rocket account registered in your name. Fill in your name, mobile number, and a password of your choice, then submit the form. Before your first withdrawal, you'll need to verify your identity using your National ID (NID), passport, or driving licence — verification is usually completed within 6 hours.
How many accounts can one person have?
Only one account per person is allowed. If you try to open a second account using the same mobile number, ID document, or payment account, both accounts may be suspended and all bonuses forfeited.
How long does identity verification take after submitting documents?
Verification is completed within 6 hours of receiving the correct documents. During busy periods it may take a little longer. You'll be notified via in-app notification or live chat once it's done.

Deposits & Withdrawals

What is the minimum deposit amount?
The minimum deposit is ৳250. You can use bKash, Nagad, Rocket, Upay, or bank transfer. After a successful deposit, your balance is usually updated within 2 minutes.
What are the withdrawal limits and how quickly will I receive my money?
The minimum withdrawal is ৳900 and the daily maximum is ৳50,000. For new players, the first withdrawal can take up to 1 hour; subsequent requests are processed in around 35 minutes on average. Your daily limit increases as you move up VIP levels.
Which payment methods are available at bd330?
We currently support bKash, Nagad, Rocket, Upay, and bank transfer. The payment account must be registered in your own name; transactions made from someone else's account may be rejected.

Bonus & VIP

What bonus do I get on my first deposit and how do I use it?
You get a 130% bonus on your first deposit, up to ৳12,500. To use the bonus, you need to complete a turnover of 16 times the total amount (deposit + bonus). If the condition is not met within 7 days of receiving the bonus, it will be cancelled.
When is the daily cashback credited?
A 1.2% cashback on your net daily loss is automatically added to your main balance the following morning. There is no turnover requirement on cashback — you can withdraw it directly.
How do VIP levels work and what are the benefits?
VIP levels from VIP 1 to VIP 5 are determined based on your monthly turnover. From VIP 2, you get a birthday bonus and extra cashback; VIP 4 and VIP 5 members get a dedicated personal account manager. See the Bonus & VIP page for a detailed comparison chart.
How much do I earn by referring a friend?
You get a ৳225 referral bonus for every successful referral. Your referred friend must register and complete their first deposit. The bonus will be credited to your account automatically.

Games & Technology

Which games count towards the first deposit bonus turnover?
Bets placed on slots, fishing, and lottery games generally count at 100%. Sports betting may have a different contribution rate. Contact live chat or read the Terms & Conditions for specific details.
Where can I get the mobile app and which Android version is required?
You can download the bd330 App APK directly from the App page. The current version is 3.0.6, the file is only 32 MB, and it runs on any device with Android 8.0 or above. The download is completely free.

Deposit or withdrawal not working: possible causes and solutions

Below you will find the possible cause and what you can do yourself for each issue. If the problem persists, contact our 24/7 live chat directly.

I made a deposit, 5 minutes have passed — the balance has not been updated

Possible cause: A temporary delay at the payment gateway or an issue with the bank/mobile banking server.

Solution: Note the transaction ID (TxID) from your bKash/Nagad/Rocket app. Log in to your bd330 account and check "Transaction History". If it shows "Pending", contact live chat with the TxID — it is usually added manually within 15 minutes.

My withdrawal request shows "Rejected"

Possible cause: Identity verification is not complete, the bonus turnover condition has not been met, or the withdrawal amount is below the minimum limit (৳900) or exceeds the daily limit (৳50,000).

Solution: Go to "Account Settings" and check your verification status. If bonus conditions remain, complete the turnover by playing. Adjust the amount and try again.

I submitted a deposit with the wrong transaction number

Possible cause: The TxID was typed incorrectly or a number from a different transaction was entered.

Solution: Copy the correct TxID directly from your mobile banking app (copy-paste, do not type it). Share the correct TxID, transaction time, and amount with live chat. The team will cross-check and correct your balance.

The withdrawal was processed but I have not received it in my mobile banking

Possible cause: There is a mismatch in your registered mobile number or payment account number.

Solution: Verify the number saved in your bd330 account profile. First-time withdrawals can take up to 1 hour. If it still has not arrived after that, provide the withdrawal reference number to live chat.

I am not receiving the reload bonus

Possible cause: The reload bonus (14%) usually requires a deposit on a specific day or time, or the bonus option may need to be activated separately.

Fix: Before making a deposit, make sure the "Bonus Applicable" option is ticked. Check the Bonus page for current reload offer deadlines, or ask via live chat.

Keep in mind: For any transaction issue, have your transaction ID, amount, and time ready before contacting live chat — it speeds up the resolution process a lot.

Can't log in? Identify the problem step by step

The table below lists common login issues, their causes, and how to fix them. You can also reset your password directly from the bd330 login page.

Issue Likely Cause Fix
Password showing as incorrect Caps Lock is on, or Bangla keyboard layout is mixed in Turn off Caps Lock and type your password using the English keyboard. If you've forgotten your password, tap the "Forgot Password?" link — an OTP will be sent to your registered number.
Account has been locked Wrong password entered several times in a row It usually unlocks automatically after 30 minutes. To unlock sooner, contact live chat and verify your identity with your mobile number.
OTP not received Weak mobile network, or SMS is being blocked Check your network connection. Wait 3 minutes, then tap "Resend". If the issue continues, let live chat know — they can verify you through an alternative method.
Page won't load or showing a blank white screen Browser cache is outdated, or a VPN/proxy is interfering Clear your browser cache and cookies (Ctrl+Shift+Delete). Try again with VPN turned off. Alternatively, install the app and log in from there.
Entering the correct password but still getting "Invalid credentials" Mobile number entered incorrectly, or account has been deactivated Enter your number starting with 0, without the country code (+880). Once logged in, confirm your number in your profile. If it still doesn't work, reach out via live chat.
Can't log in on the mobile app but the website works fine App version is outdated (older than v3.0.6), or app data needs to be cleared Download the latest APK (v3.0.6) from the App page and reinstall it. You can also go to your phone settings and clear the app cache to fix the issue.
Need quick help? If none of the above works, reach out via 24/7 live chat in Bangla. You'll find the chat window at the bottom-right corner of any page on the bd330 website or app.

Still have questions? Register now and start playing right away.

Register Now Go to Homepage